Starbucks sued for failing to fill its latte coffee drinks to the brim. Instead, filling them with 25% foam to save on milk?
A lawsuit brought under California state consumer laws alleges:”Starbucks lattes are made from a standardized recipe, which Starbucks instituted in 2009 to save on the cost of milk — one of its most expensive ingredients,” the complaint reads.
Allegedly the “fill-to” lines that baristas use to heat milk are mismarked, resulting in drinks that fall short of 12-ounce tall cups, the 16-ounce grande cups, and the 20-ounce venti cups.
By shortchanging its customers, supposedly, Starbucks saves millions of dollars in the cost of the drinks and is unjustly enriched by getting payment for more product than is actually served. California residents Siera Strumlauf and Benjamin Robles filed suit on behalf of purchasers of Starbucks lattes. The suit accuses Starbucks of violating California’s consumer laws and of “negligent misrepresentation and fraud.”
In response, Starbucks says …. “We are aware of the plaintiffs’ claims, which we fully believe to be without merit,” the company said in a statement. “We are proud to serve our customers high-quality, handcrafted and customized beverages, and we inform customers of the likelihood of variations.” Business Insider 3/18/16