First, remember that almost always the insurance company for another person (someone who injured you) does not owe you any duty of “good faith”. But, your own insurance company (the people you paid for coverage) does owe you a duty of “good faith”. Basically, what does that mean?Boiled down and simplified, it means your insurance company owes you (insured person) the following: 1) your insurer must treat your interests with equal regard as its own interests – the claim process is not supposed to be adversarial; 2) your insurer should assist you with the claim; 3) your insurer must conduct a full, fair and prompt investigation of your claim; and 4) your insurer must disclose to you all the benefits, coverages and time limits applicable to your claim. These are the basics. It can get complicated and different time limitations apply depending on the nature of your claim and its basis. Consult an attorney experienced in bad faith law if you have questions about how your insurance company is treating your claim.