Posts made in July, 2017


Delay, Deny, Defend Puts Profits Over People Paperwork, Endless forms, arbitrary rules and a sea of fine print discourage claims. If you’ve ever had to file an insurance claim, you know the frustration that seems baked right into the maze of endless forms and confusing small print. Companies that once lived up to their promise to “be on your side” when disaster strikes dramatically shifted business practices in the 1990s to meet Wall...

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